Panasonic, the global consumer electronics leader, has announced the availability of its SMART CARE App – a digital platform for service and warranty support in Qatar, making it easier to request service and claim warranty for its customers across the country. The first brand in the region to come up with a digital warranty system, Panasonic has eliminated the need for customers to keep physical invoice copies and warranty cards with the Smart Care App, thus simplifying the process of tracking multiple products’ warranties as well as booking services.
Furthermore, those signing up in the introductory period can get an additional 3-month warranty on any consumer product within six months of purchase registered on the Panasonic SMART CARE App or online. The App allows customers, dealers, and service centers to communicate all service-related matters and claim warranty seamlessly.
The user-friendly app is compatible with Android and iOS devices. It can be downloaded free from the app/play store by searching “Panasonic Smart Care”. The SMART CARE App is a one-stop window to manage your Panasonic product warranty and service request accessible at your fingertips. Customers do not need to keep any purchase invoice or warranty card. On registering a product online, they will get paperless warranty support, a first in the region.
The prominent features of the App will allow customers to know product warranty status, request and track services, find the nearest service centers, use smart assistance, and get timely reminders and alerts for warranty expiry extended warranty.
In another development, Panasonic also revealed the appointment of Ghamdan Trading Company (GTC) as its new sales and service partner in Qatar. GTC, a leading distributor of premium technology and electronics brands in the country, has established a strong presence in the Qatari retail market with multiple showrooms across the country as well as a robust eCommerce platform. This new partnership follows Panasonic’s continuing efforts to enhance its position in the Qatar market, this as part of the brand’s current strategy to expand its regional market share.